Help Center

Do you ship internationally?

Yes. Leathwoods watches are shipped all over the world free of charge.

What are the shipping rates?

Free Economy Shipping worldwide or Express Shipping for extra charge!

What is your return policy?

We hope that you love everything you buy from us, however if this is not the case, we will refund your item when you return it to us in a saleable condition. If you want to use this right of withdrawal you should let us know within 14 days of receipt of all the products. After you have expressed wanting to make use of this you should return the products within 14 days to us. When you would like to return your item please contact us on contact@leathwoods.com so we can instruct you how to proceed.

Does international shipping includes customs charges?

Unfortunately, duties and taxes are not included in the price of your watch purchase and we are unable to pay any duties, taxes, or fees that may be charged as we are unaware of what the exact costs will be from country to country. If you wish to learn about potential fees in your country, it is best to contact your local postal service or customs office.

Who designed the movement of my new watch?

Japanese Quartz Movements & Japanes Miyota Movements

Are the watches made of real wood?

Yes, they are. The different kinds of wood used are indicated on the product pages of the different watches.

How can i care for my watch to prevent cracking and increase Durability?

With proper care, your wood watch can be worn for many years to come.

The biggest enemy of wood is sudden changes in temperature and humidity. This means if you leave your watch in a car on a hot sunny day, the high temperature has the ability to swell the wood and cause it to crack. Same with leaving it in the car on a particularly cold day or night, the cold will shrink the wood, putting pressure against the glass and pins and could cause breakage at those points.

Humidity control is also important. Too much and the wood will absorb the water and swell, too little and it will dry out the wood and shrink. Swelling and shrinking increase the possibility of cracking at the time and in the future.

SO, when you are not wearing your watch be sure that it is inside, and also protected in either its original packaging OR in a watch or jewelry box to protect it from an overly wet or dry environment.

Additionally, the best thing you can do for the wood of your watch is make sure it is properly conditioned, protecting the wood from the elements. We recommend Tung Oil or Lemon oil both of which can be found at hardware stores, or online.

Using a soft cloth, pour 1 teaspoon of your chosen oil on to the cloth and then use the cloth over the surface of the wood, buffing slightly. This will aid in keeping your watch clean and conditioned and will increase the luster.

How can i adjust the wood watch to fit my wrist?

In order to have your watch sized, you can do either of the following:

1. We add a small tool kit for sizing you can adjust by yourself.

or

2. Take your Leathwoods watch to your preferred jeweler or watch repair shop to have them size it for you.

Are the watches waterproof?

No, Full wooden watches are not completely waterproof. However, they are splash proof, so some light rain will not hurt your watch. Do not wear your woodwatch in the shower or when going for a swim but our Wood & Steel Collection watches are waterproof up to 30m.

Will the watch fit me?

Yes! The size of your watch can be adjusted by removing some links from the strap. This is easily done by a jeweller, a watchmaker, or yourself. Your delivery will include several screwdrivers that you can use to easily adjust the strap yourself. Your watch can always fit you perfectly!

Will my watch look exactly like the pictures?

As all of our watches are made of natural wood, each watch has its own unique pattern and will therefore differ slightly from the pictures.

Maintenance

You can keep the watch vital by giving it some occasional attention. Make a mixture of olive oil with lemon in equal proportions. Use a cotton bud to apply the mixture to the wood and allow it to dry.

Warranty

We offer a one-year warranty on the watch’s movement. The batteries are replaceable.

Complaints

If you are experiencing any problems with your watch, you can contact our customer service by emailing contact@leathwoods.com

Our customer contact division will then review your question or complaint, and try to resolve the problem as soon as possible.

You will receive a confirmation after sending an email. We will usually answer you within one day.

Price

All prices quoted are VAT included.

Payment Methods

Credit card (Visa, Master, Discover, American Express and All major cards)

You can enter your credit card information through our secure SSL connection and we will make sure your payment is processed safely.

PayPal

You can also pay via PayPal. The money will then be debited from your PayPal account, and you can pay safely within the vicinity of PayPal.